Strategic Experience Design


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Lufthansa Group
Passenger Experience Team Coaching

Lufthansa Group | 2016

in my role as Senior Experience Designer at Designit


A series of coaching and co-creation workshops with the PEX (Passenger Experience) team to design an aligned human centred design approach for creating, evaluating and delivering new service concepts across the premium brands of Lufthansa group (Austrian Airlines, Swiss, Lufthansa).